Job Title:
Head of Operations
Job Description
We’re on the hunt to find the type of leader we’d all come to if the world was ending, could this be you?
If you’re a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Operations in Durban could be your calling.
This opportunity requires a well experienced and highly organised individual to own the operational performance and lead your teams to deliver industry leading customer service and achieve the business’s objectives.
If you’re the type of person who values and nurtures relationships, takes note of people’s key strengths and knows exactly how to use this to your advantage to help find solutions, then you’re already ahead of the game.
A critical eye for detail and strategic way of thinking will get you far in this role, while a genuine knack for sales and persuasive communication is sure to impress us.
If you have a proven track record of achieving positive results in the BPO sector, then take this moment to apply today.
What you’ll be doing
- Ensuring optimisation of best practice to deliver a best in class operation in all work streams
- Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives
Managing budget to optimise P&L, holding a balance sheet on key roles and ensuring that the commercial principles are adhered to
Developing, measuring and reporting on key account objectives
Ensuring change control framework is adhered and reported, feeding into the monthly invoice cycle
Supporting people objectives with regards to recruitment, training, quality and driving engagement- Ensuring compliance framework standards and policies are met and adhered to
- Growing and developing your people
Communicating key messages within the campaigns by working with the management team and our ambassadors- Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives
What you’ll need
- 5 years’ experience in a senior Operations Manager position
- Previous sales experience (Advantageous)
- Excellent communication and negotiation skills
- Demonstrate prior experience within either retail or financial services sectors and a solid knowledge of regulated industries
- Experience in shaping and formulating operational strategic plans
- Demonstrable experience of senior stakeholder management
- Ability to deliver agreed programmes of work and embed initiatives for improvement
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
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