Senior APIM Engineer

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

As an SRE responsible for Azure API Management (APIM), your key responsibilities would include: designing and implementing reliable API solutions using APIM, monitoring and optimizing API performance, automating infrastructure management through tools like Terraform, managing API policies for security, collaborating with development teams to ensure API standards are met, providing production support including on-call rotations, and actively troubleshooting issues to maintain high API availability.

• Hands-on experience with Azure API Management (APIM) – design, deployment, and policy configuration.
• Strong understanding of REST, SOAP, OpenAPI/Swagger, and API lifecycle management.
• Expertise in OAuth 2.0, JWT, Azure AD, and API security best practices.
• Proficient in C# / .NET or Python / JavaScript for API development and integration.
• Experience with Azure Functions, Logic Apps, and App Services integration.
• Knowledge of CI/CD pipelines using Azure DevOps and Infrastructure as Code (ARM/Bicep/Terraform).
• Familiar with API monitoring, logging, and performance tuning using Application Insights.
• Understanding of rate limiting, caching, throttling, and request transformation policies.
• Exposure to Kubernetes or containerized deployments for APIs.
• Strong communication, troubleshooting, and collaboration skills across development and operations teams.

Key areas of focus:
Architecture and Deployment Planning.
Monitoring and Alerting.
API Security.
Automation and DevOps.
Production Support and On-Call Responsibilities.

Soft Skills:
Strong problem-solving skills and ability to troubleshoot complex API issues.
Good communication skills and ability to work in a team-oriented environment.
Ability to manage time effectively and handle multiple tasks simultaneously.