User Support Advisor

Job Title:

User Support Advisor

Job Description

Your responsibilities

Responding efficiently with compassion to users who reach out for help,

Checking reported problems in accordance with the company's mission,

Making sure we are providing the best user experience through growing issues and developing solutions,

Effectively managing your time with strong ability to multi-task.

Our requirements

Bachelor’s degree (or equivalent diploma),

Fluency in English (C1 level),

Customer orientation – you’re obsessed with providing an outstanding experience of customers, you are patient and empathetic,

Calm and well-organized – you feel great in fast-paced environment, constant change gives you energy,

Passion for e-commerce products,

Extraordinary communication skills,

Capability to keep a positive attitude and make rational decisions under pressure,

Proven experience in call center and customer support,

Perfect diction – you will speak about 40 words per minute 😊

What we offer

Modern workplace in Katowice in international environment

Flexible working hours (shift system: Monday-Sunday, 10 a.m. – 10 p.m.),

Labour contract (4400 PLN/month) or civil contract (26.19 PLN/hr) + bonus possibility – it’s up to you!

Benefit system.

Location:

POL Katowice - Global Office Park-Bldg C Flrs 2 & 3

Language Requirements:

English (Required)

Time Type:

Full time

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