Travel consultant - Aviation

Job Title:

Travel consultant - Aviation

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

To ensure flawless customer experience, all our consultants have a friendly attitude and love helping others!

Profile

• 6 months of experience in the field of customer relations (customer service, aviation, call center).
• Minimum HSC
• Experience in the tourism or aviation field is a plus.

Your primary missions:

• Receive and handle inbound calls
• Ensure and provide quality of service to customers. That is, handling customer inquiries and complaints in a professional manner
• Manage flight cancellations, rebookings and force majeure situations
• Develop and recommend changes to existing methods and procedures to increase the accuracy, efficiency and responsiveness of the Travel Operations department as a whole
• Report technical issues, customer complaints, among others.

The skills we are looking for:

• Good level of English spoken and written
• Ability to synthesize information (written transcription for monitoring the client file).
• Comfortable to speak to clients on the phone
• Individual who enjoys teamwork.
• Knowledge of Microsoft Office and office software required.
• Able to work in a dynamic environment such as aviation.
• Individual with natural empathy, calm and calm.

What do we offer?

By working with us, you will be entitled to a complete, paid and certified training on the following software:

• AMADEUS
• SABER
• GALILEO
• Opportunity for career development (several positions in operational and support functions.). Ramp-up of 300 employees!
• Performance bonus with monthly challenges.
• Meal allowances.
• Allowances for night shifts.
• Flexibility to allow a good work life balance.
• Monday to Sunday (2 days off during the week)
• Several shifts available
• Medical insurance covered by the company
• Transport provided back and forth
• Doctors and psychologists on site

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Mauritius - Ebene Cybercity - Cube

Language Requirements:

Time Type:

Full time

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