Job Title:
Delivery Performance Executive
Job Description
What you’ll be doing
- Lead service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
- Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
- Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
- Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
- Directs and manages all components of capacity planning inclusive of resource groups
- Owns success of the financial performance of client programs
- Directs and oversees client invoicing to ensure accuracy
- Leads client projects and initiatives to enhance program performance
- Negotiates as a core team member in the delivery of our contractual obligations
- Creation and execution of quarterly business reviews and executive review and reporting
- Provides significant input on budgets, financial analysis and pricing models
What you’ll need
- Extensive experience leading service delivery strategy
- Proven experience of managing operations within a contact centre environment
- Experience managing P&L
- Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Proven ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management
- Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
- Demonstrated ability to lead and mentor team on developing lasting customer relationships
- Extensive understanding of the organization's business operations and industry
- Advanced ability to comprehend, analyze, and interpret
- Strategic thinker with demonstrated ability to influence
- Demonstrated ability to find win-win outcomes in negotiation
In addition you must hold the following: Matric, Clear criminal record and English Proficiency both written and spoken
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Language Requirements:
Time Type:
Full time
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