Quality Operations Manager

Sted
Lisboa, Portugal

Job Title:

Quality Operations Manager

Job Description

Our teams core responsibility is to ensure our customers are supported throughout their pre and post flight journey. We have a multi-channel support offering which consist of voice, email, chat, social and will soon enter the world of messaging.
Our team is supported by 2 fully Outsourced Contact Centre suppliers consisting of approx. 1800 advisors across Europe, India, South Africa and the UK operating 7 days a week.
The successful candidate will based in Lisbon and their key responsibility will be to support the service providers to achieve great performance on quality, enhance customer experience, reduce error, improve process.
In addition, the successful candidate will work closely with our Customer experience team and other internal teams to support everything related to delivery of quality and processes within the Customer Management Centres.

Candidate Profile:

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

Time Type:

Full time

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