Job Title:
Sr. Consultant, Strategy
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite
Role level: Sr. Consultant, Customer Engagement Solutions
About Us & The Role
Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!
At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements. We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients’ brands.
Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is searching for a talented CX Engagement Solutions Sr. Consultant to independently lead transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence. You should be self-sufficient and self-motivated, but also a strong team player. You’ll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.
Essential Functions/Core Responsibilities
- Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
- Build trusted client relationships through proactive account management and exceptional project delivery
- Lead 1-2 client engagements concurrently, or a single client account with multiple embedded workstreams
- Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
- Analyze large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
- Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
- Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
- Partner cross-functionally to translate business needs into new solutions for customers
- Derive insights that are not obvious and build recommendations that have a solid business case for success
- Solution oriented and able to identify applicable use cases to improve a client’s customer success operations
- Experiencing calculating business cases to estimate the potential ROI for recommendations based on level of effort to implement and potential impacts
Candidate Background & Profile
- Confidently communicate ideas to senior executives as well as internal and external stakeholders
- Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Display an exceptional ability to take initiative and ownership with focus on continuous improvement
- Strong understanding of functional areas of a contact center and impacts to cost and revenue outcomes for clients
- 2-4 years of experience with Cloud platforms
- 2-4 years of experience in sales / sales related consulting
- Excellent attention to detail
- Demonstrated ability to guide and manage customer transformation efforts
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
- Bachelor's degree in related field from a four-year college or university with five to nine years of consulting or analytics experience preferred
- Advanced Microsoft Office skills
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
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