Team Leader

Job Title:

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and Key responsibilities:

• Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Regularly impart effective coaching to team members, enabling consistent high performance delivery

• Identify performance related issues, develop an action plan for improvement and  implement corrective action,

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

• Communicate expectations to employees and provide timely updates

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote CNX values- walk the talk and lead by example

• Exercises independent judgment and discretion in the performance of the said main function to implement management policies

• Support and manage the program together with other Team Leaders and Managers  

• Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal

 

Key skills and knowledge:

• Graduation in related field with one to three years of relevant experience- preferred (Mortgage Experience preferred)

• Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team members, multi-tasking, prioritization, and meeting timelines of  deliverables

• Ability to mentor, coach and provide direction to team members

• Willingness to work in a flexible schedule

 

Educational Qualification : Graduation

 

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - Manyata Blk D4, 1st Flr

Language Requirements:

Time Type:

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