Job Advert
Concentrix is looking for a Strategic Insight Manager role at our dynamic Cape Town office for an amazing campaign.
To succeed in this role, you’ll need to be a key part of a team of creative data experts adept at manipulating data and presenting insightful outputs in a user friendly self service reporting toolkit. This role requires an excellent eye for design, a visual flair and an intuitive understanding of end user requirements so that their needs might be realised in beautiful and easy to use products.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
What you'll need:
- A minimum of 5 years experience in the design and delivery.
- Degree level qualification in science or mathematics (Advantageous)
- Experience in using SQL, DAX and other relevant languages to build dashboard in data visualisation tools such as Power Bi, Tableau and Google Looker
- Python and the data science orientated packages skills such as (Pandas, NumPy)
- Salesforce platform skills
- A deep understanding of data governance, data structures.
- Customer management experience and contact centre and channel analytical experience
- Excellent numeracy, written, communication, planning, organisational, problem solving, time management, stakeholder management, prioritisation and influencing skills
- Demonstrable logical thought process as well as methodological approach to problem solving and analytics
- proven understanding of fundamental statistical analytical techniques
- Six Sigma or Prince 2 skills (Advantageous)
- Contact centres system familiarity such as Avaya, Salesforce, etc.
- The ability to make complex insights & reporting outputs simple to understand to our stakeholders
- Implement support change management initiatives (Preferable)
- Ability to work under pressure and meet deadlines
What you'll be doing:
- Deliver visualisation tool designs that provide insight to end users to derive decisions from data.
- An exceptional ability to define end user requirements to create intuitive self serve documents
- Helping ensure our design function is aligned to and helps drive our business tactics & strategy
- embedding data analytical capability and processes that ensure we can swiftly determine requirements to data synergies and gaps
- Develop Salesforce and other CRM reporting required.
- Report creation skills & design, maintaining consistency, allowing for versatility and creativity, to drive efficiency and a “house style”
- Working closely and collaboratively with our requirements, governance, engineering and Insight teams, as well as reporting end users, to ensure an effective and holistic set of reporting solutions are developed.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South Africa’s law, only applicants who are legally authorised to work in the South Africa will be considered for this position.
