Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Description
Responsibilities
- Establish yourself as a trusted advisor with key stakeholders at assigned customers
- Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
- Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
- Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
- Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
Qualifications General:
- Fluency in English
- Effective communication skills to identify, engage, and interact with key stakeholders
- Proficiency in delivering technical training
- Consulting and customer facing role experience
- Excellent problem-solving and troubleshooting skills
- Ability to work collaboratively in a team environment
- Deep technical acumen combined with a curiosity to continue learning
- Excitement for modern engineering tools and practices Dynamics CRM
- Enterprise level support and administration focused specifically with:
- CRM infrastructure installation and configuration
- CRM deployment configuration
- CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
- CRM integration o CRM performance and tuning optimization
- Dynamics CRM Cloud Migration
- Knowledge in CRM 2015+ build versions and upgrade experience
- Architectural experience for Dynamics CRM on-premises
- Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
- Environment health assessment experience
- Data recovery planning Dynamics 365 Customer Engagement Online and Power Platform
- Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights - Journeys
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
- Administration experience
- Customization and Integration experience
- Application Lifecycle Management experience
Desired Qualifications:
- Dynamics CRM General
- Fluency in French
- Fluency in Spanish
- Experience authoring technical training Dynamics 365 Customer Engagement Online and Power Platform
- Power Platform governance and center of excellence experience
- Advanced Microsoft certifications • Experience with Dynamics 365 Customer Insights – Data
- Experience with Dynamics 365 Project Operations"
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