Bilingual Senior Ops Manager

Description

1 - Mission 

The Senior Ops Manager guarantees the quality of the customer relationship on his/her project by ensuring that the objectives set jointly by the account management and the production management are achieved in response to the expectations of the client-ordering. 

He/she manages, leads a team of supervisors/senior supervisors and develops the skills of his/her teams. He/she may also be required to manage production support functions. 

  

2 - Main activities 

2 - 1 Project management (profitability/margin, volume, productivity, quality) 

Analyze the project results and define the necessary action plans 

Make the production/quality/customer requirement trade-offs while ensuring efficiency 

Ensure compliance with quality processes and standards (ISO, NF345, LRS) on the project 

Manage turnover, absenteeism and implement the necessary action plans 

Ensure the availability of production resources (equipment, tools and, more generally, technical resources) and human resources 

Manage set-ups 

 

2 - 2 Management of the client-ordering party 

Ensure the project reporting requirements 

Prepare and lead COPROD, COPIL and customer visits 

Contribute to adding value to the project 

 

2 - 3 Team management 

Animate, motivate and retain your teams 

Relay the company's strategy to your employees and communicate all the project objectives 

Evaluate your employees, define their development areas and support their skills development 

Identify your employees' training needs 

Contribute to the promotion process (Assessment Center) 

Ensure Concentrix values are respected, apply discipline and rules on the set 

 

3 - Reporting (Depending on the projects and scope) 

Activity manager 

Production manager 

Site manager 

 

4 - Possible development(s) / Career path 

Activity manager 

Training quality manager 

Continuous improvement manager 

Customer experience consultant 

 

5 - Benefits

An attractive salary package

On-the-job training to help you succeed in your mission

A range of benefits: health insurance, on-site catering, rest room, etc.

Pleasant working conditions and career prospects made easier by Concentrix's investment in ongoing training.