Part Time Customer Service Officer

Job Title:

Part Time Customer Service Officer

Job Description

Based in Brisbane CBD, we are currently seeking Customer Service Officers to join a fast-paced environment providing exceptional customer service. Handling a diverse range of customer enquiries, this role requires customer focused individuals with a want to help others.

Want to feel good about the work you do? Looking to make a career change mid way through the year? Like the idea of a 4 day week or do you just want a step back from full-time work? If so, read on!

Take the first steps and start a rewarding career at Concentrix by joining a diverse and passionate team that assists Australians in need to access Government entitlements. We are growing and looking for Customer Service Officers to join our Robina team and this is your chance to make a meaningful impact through amazing customer support.

Join a fun-filled, future-focused, and experienced team as you take inbound calls to provide guidance, support, and encouragement in navigating digital solutions. With system and content training, alongside ongoing support, this role is ideal for anyone looking to start a career they will love.

Key Role Details:

• 7 weeks of comprehensive classroom and hands on training
• July 2024 start dates, apply today!
• Permanent full time roles available
• Permanent part time roles available (30 hours min. per week after full time training)
• Up to $480 a month based on performance incentives
• Monday to Friday rotating roster of 8am - 6pm. No weekends!
• Central Robina, right next door to Robina Town Centre
• Free parking available

What's in it for you?

• A rewarding role where you make a meaningful impact
• Business provided Cert III program, get paid to learn valuable skills!
• Continuous calendar of fun social events
• A supportive role within an experienced team
• An inclusive workplace with a shared goal in mind

Role Duties:

You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time. 

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age
• Eager to work towards goals and targets 
• Confident and capable in using computers and systems 
• Passionate about customer service
• Keen to learn new skills and refine existing ones too
• Excellent communication skills both written and verbal

Concentrix is a global brand, at our established sites in Ballarat, Brisbane, Townsville, and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.

If you are excited to take on a new challenge in a well established, global organisation that is fanatical about their staff and customers, APPLY NOW! 

*Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks*

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

Location:

AUS Brisbane - 288 Edward St, Lvl 27

Language Requirements:

Time Type:

Part time

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