Technical Representative, IT Operations

Job Title:

Technical Representative, IT Operations

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite

The Technical Representative, IT Operations will provide technical support to the organization's staff. Maintain, analyze, troubleshoot computer systems, hardware, software and computer peripherals. You will escalate issues to ensure tickets/incidents are resolved according to SLAs. This position is to work at our site located in Rincon Santos, Bello, Antioquia. This position will report to the Supervisor, IT Operations.

Responsibilities:

Review requests and incidents that enter our management platform, in order to achieve a solution to the collaborator and compliance in a given time with the escalations to the area.

Facilitate solutions to the different inconveniences that arise in the equipment and/or applications, with the purpose of guaranteeing the performance in the operation and that their time slot is not affected.

Ensure the software and hardware installations, with the objective of achieving the fulfillment of the activities in the company and the functions of the operation.

Report anomalies that occur in the links used by the company, in order to ensure that the area in charge provides an immediate solution to the problem presented by the operation.

Examine software and hardware problems, to ensure the report to the areas in charge and/or corresponding suppliers for failures and warranties of the company's equipment.

Perform periodic maintenance to the installed equipment, in order to ensure the optimal performance of the company's technological equipment.

Compliance with our KPIs which must lead to an agile, timely and friendly service.

24 * 7 rotating shifts.

Requirements:

Minimum 6 months of technical support experience.

Bachelor's degree or pursuing a degree in Computer Science, Computer Science or any related career.

Knowledge in configuration management of Windows and Mac OS operating systems.

Knowledge in PC maintenance and repair.

Flexibility to work on a rotating schedule

Location:

COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia

Language Requirements:

Spanish (Required)

Time Type:

Full time2024-09-30

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