Job Title:
Sr. Trainer II
Job Description
Our new CRM Lead / Trainer will oversee the management, optimization, and training of the company's Customer Relationship Management (CRM) system. This role requires a strategic thinker who can drive CRM initiatives to enhance customer experience and business performance. The selected individual will also be responsible for developing and delivering comprehensive training programs for internal teams to maximize the effective use of the CRM system across various departments.
Trainer / CRM Lead
Primary functions:
- Prepare and provide trainings on call handling, sales techniques, CRM management etc.
- Create & update training schedule. Schedule must be available on a shared folder.
- Deliver (or facilitate where applicable) trainings for new starters, upskill, product launches and system changes.
- Provide written feedback of each trainee to the Team Leads after training completion.
- Collect feedback from trainees 2 weeks after training to discover possible improvement points.
- Liaise on a regular basis with SV and CRM SME to ensure that training needs are met on the floor.
- Be the point of contact for all training related matters. This includes attending all training meetings.
- Liaise with other departments for any additional training needed.
- Identify areas of improvement and provide structured and timely recommendations (verbal and/or written).
Required skills
- Must have fluent English.
- Strong organization skills.
- Excellent communication skills, can manage relationships across all levels of the company.
- Able to easily transmit enthusiasm and positive energy.
- Data-driven individual, confident in analysing data to derive insights and recommend improvements to CRM strategies.
- Proficiency in using CRM reporting tools to generate dashboards, track KPIs etc.
Desired Skills
- Ideally at least 2-5 years of solid CRM experience, preferably Microsoft Dynamics.
- Additional language skills seen as a plus.
- International experience seen as a plus.
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
English
Time Type:
Full time
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