Job Title:
Smartsheet Consultant
Job Description
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is looking for an experienced Consultant to promote quality, efficiency and customer satisfaction within our Consulting business by assisting customers with designing Smartsheet solutions to solve their goals. For you, this is a career-defining opportunity to join Smartsheet at an important moment and have a significant impact.
As a Consultant, you will work with Smartsheet customers and partners on engagements to convert requirements into Smartsheet solutions. Within this role you will be considered the Expert on advanced Smartsheet functionalities to propose solutions for use cases across different industries and business groups. You are motivated by making an impact for our customers.
You Will:
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Lead consulting engagements with customers to understand their challenges and develop solutions using Smartsheet, our partners, and our API
- Implement packaged solutions from the Services Catalog in an accelerated time to value manner
- Advise and prescribe best practices for solution implementation within the context of the package
- Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings
- Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
- Be the Smartsheet subject matter expert (SME) on Smartsheet product capabilities
- Develop processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet
- Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and departments
- Determine solution feasibility and costing to support our Sales team for new engagements
- Review and validate solution designs produced by other Services team members
- Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
- Other duties as assigned
You Have:
- Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
- 2+ years of experience in Business Management Consulting or related field
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Project Management skills: timeline, scope management, project execution.
- Strong verbal and written communication skills with the ability to explain technical subjects to non-technical end user personnel
- Experience with problem solving and risk resolution
- Highly motivated and resourceful team-player
- Desire to work in a collaborative environment to promote and improve team performance
- Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and business and technical elements
- Motivated, excellent at follow-up, and a team-player who can produce within defined timelines
- Experience driving projects from concept through completion
- Lean or Six Sigma certification desirable
- Bachelor’s degree in MIS, CIS, CS or equivalent combination of relevant work experience and education
Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
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