Summary
The Team Lead, Dealer Services Group is a consultative sales and people leader responsible for driving team performance, revenue growth, and program excellence through insight driven marketing solutions. This role leads and develops a team, establishes clear accountability, and champions a culture of ownership, collaboration, and continuous improvement. Acting as a trusted advisor to Dealers, field leadership, and internal partners, the Team Lead diagnoses business needs, translates data and market insights into value based recommendations, and aligns products and services to deliver measurable outcomes and return on investment. As a change agent and internal consultant, this role influences solution design, identifies growth opportunities, leads complex decision making, and ensures teams are equipped to execute effectively in a dynamic, results focused environment.
Description
Key Responsibilities
- Establish and communicate clear performance expectations and accountability aligned to consultative sales behaviors, solution quality, and revenue outcomes. Conduct regular performance evaluations focused on coaching, value creation, strategic selling capability, and professional growth. Provide recognition and corrective action as needed.
- Lead the development of consultative marketing expertise across the team by ensuring each member receives training, mentoring, and coaching in discovery‑based selling, value‑based marketing consulting practices, and solution positioning to support current execution and future growth.
- Foster a collaborative, high‑performance environment where team members operate as trusted advisors, share insights, and work collectively to deliver measurable client and business value.
- Serve as a self‑starter and change leader, driving adoption of consultative selling practices that promote ownership, inclusion, operational excellence, quality at the source, and continuous in‑process learning.
- Build strong cross‑functional partnerships to align people, processes, and solutions in support of productivity, efficiency, morale, and revenue optimization.
- Lead the resolution of complex or high‑impact issues by diagnosing root causes, recommending value‑driven solutions, and taking decisive corrective action or escalating appropriately to protect outcomes and client trust.
- Make informed decisions in dynamic, ambiguous environments, guiding the team to continually identify opportunities to strengthen compliance, quality, productivity, and the development of differentiated products and services.
- Identify, develop, and execute consultative revenue growth opportunities, including up‑sell, cross‑sell, and bundled solution strategies aligned to dealer business needs. Define resource strategies, budgets, tools, and specialized supports to enable cost‑effective deployment.
- Provide ongoing analysis and strategic insights on program performance and national marketing plans, translating market conditions, dealer behavior, and program data into actionable recommendations.
- Analyze product and service performance trends to refine customer value propositions and develop outcome‑based marketing messages that drive adoption, retention, and growth.
- Engage Dealers, Field Leadership, Clients, and internal stakeholders as a strategic advisor, identifying opportunities for expanded and optimized marketing solutions while monitoring program performance and return on investment.
- Coordinate and enable continuous performance improvement across Dealer Services Group offerings, including consulting, research, client engagement, reporting, information management, dealer communications, and marketing planning.
- Act as an internal consultant in product and service development, partnering with Program Managers and cross‑functional teams to design solutions that address dealer challenges and maximize revenue potential.
- Lead customer‑related escalations with a consultative, solutions‑oriented approach, developing corrective and preventive action plans that strengthen relationships and reduce future occurrences.
- Travel as required to support client engagement, team development, and business objectives.
Candidate profile:
- Bachelor’s degree preferred
- Must have minimum 3-4 years of sales experience along with experience in leading and coaching a team of sales associates
- Experience with Direct Marketing, auto service marketing, creating/implementing marketing plans preferred
- Must have the ability to read, write and comprehend complex documents, such as journals, position papers, proposals, etc.
- Ability to make effective, interesting, and persuasive speeches or presentations on complex topics. Must be able to consistently work with all levels and backgrounds in a diverse workforce. Microsoft Office specifically including Word, Excel, PowerPoint, Outlook, Access
The base salary range for this position is $50,400- $60k USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Feb 10, 2026.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.
