Job Title:
Senior Operations Manager
Job Description
Sr Operations Manager to manage the overall operations program and client management scope and maintain its continuous alignment with strategic business objectives; set program plan, drive performance and internal and external experience, make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.
Essential Functions/Core Responsibilities :
- Engage and maintain client relationship, determine clients' needs in accordance with project SOW's/SLA's
- Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
- Strong client management through effective and ongoing communication with multiple POCs from the client side.
- Define projects/programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
- Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Lead to resolve customer escalations with respect to smooth operations
- Ensuring that SLAs are met, and deliverables are provided on time with high quality and within budget; drive lessons learned
- Lead teams of Managers and resource areas in handling escalated and complex project issues and coordinating delivery across client teams to provide successful resolution
- Lead, manage and direct Functional teams while coaching project teams on various methodologies.
- Help shape processes that increase efficiencies in accordance with project delivery service levels agreement requirements
- Act as subject matter expert on project deliverables, timetables, risks, and challenges
- Coordinate across multiple stakeholder groups and manage end-to-end delivery of the assigned project(s) and operations.
Eligibility
- Degree in related field with more than five years of experience (with at least two years of Progressive Management Experience) preferred.
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal.
- Work well under pressure and follow through on items to completion while maintaining professional demeanor.
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
- Demonstrates high sense of urgency, takes ownership during urgent situations, and manages the pressure accordingly.
- Demonstrated ability to mentor, coach and provide direction to a team of employees.
- Willingness to work a flexible schedule and/or as required.
Location:
NIC Managua - Kakau
Language Requirements:
Time Type:
Full time
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