Job Title:
SmartSheets- Architect
Job Description
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
Summary: We are looking for an experienced Architect to drive quality, efficiency and customer satisfaction within our Consulting business by leading customer conversations and assisting customers with designing, building, and implementing solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products.
As an Architect, you will work with customers and partners on engagements to convert business requirements into solutions. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. This is a work at home position and you will be be supporting the EST time zone.
Responsibilities:
- Develop, build, and deploy custom solutions leveraging the API
- Lead consulting engagements that require custom development with customers
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well architected solutions that best leverage the Smartsheet platform, our partners, and our API
- Participate in technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Smartsheet projects
- Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the API
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet
- Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and business functions
- Determine solution feasibility and costing in support of our Sales team for new engagements
- Review and validate solution designs produced by other Services team members
- Manage the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation
- Maintain a target billable utilization aligned to the role
- Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
- Other duties as assigned
Qualifications:
- 3+ years hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet's benefits, use cases, and business and technical elements
- Understanding of systems architecture and ability to design scalable performance-driven solutions
- Understanding of key design patterns and large data volume best practices
- Knowledge of data integration tools and experience integrating SAAS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
- Knowledge of object-oriented analysis and design and database design
- Development experience (.net, java, javascript, python, NodeJS, etc);
- Strong background in design/development of large web-based or client server systems, or complete software product lifecycle exposure
- Proven ability to drive projects from concept through completion with minimal guidance
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Strong understanding of release management, code versioning best practices, and deployment methodologies
- Bachelor's degree in MIS, CIS, CS or equivalent combination of relevant work experience and education
#ConcentrixCatalyst
Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
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To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
