Danish Customer Service Advisor within Power tools

Job Title:

Danish Customer Service Advisor within Power tools

Job Description

Are you fluent in Danish? Do you have good knowledge in construction & craftmanship and want to represent one of the worlds leading companies in power tools. If you love helping other people to find the right tools and deliver world-class customer support, then you should apply to us!

Discover the feeling of a game-changing career!
Concentrix is ​​a global company specialized in technology and service that supports the brands of the future in over 70+ countries. With some of the world's biggest and best brands, there is a big chance that you've already interacted with one of our 440,000 colleagues at Concentrix, without even knowing it! Our employees deliver the next generation of customer experience and help companies create better relationships with their customers.

If you want to grow in your professional role and be inspired, we invite you to apply for the role as a customer service advisor within power tools for our world-famous client! You will be part of a community of employees who support our clients’ Danish private and business customers. For this role, you work at our office in Helsingborg.

Work assignments

You are the point of contact for our power tools client’s business and private customers by phone, e-mail and chat. You handle matters concerning delivery time, credit notes, returns, orders and questions about different prices. You provide correct information and deliver smart solutions to each customer as well as our internal client’s employees. Listening and understanding the customer are your strong suits and dealing with complaints in a constructive way. Furthermore, you are an expert in working with administration and register power tools in systems like Pro360 Backoffice. You are confident in working in many CRM systems like SAP, B-Ecos , Remas, SYS and our clients B2B portal and many more.

Your profile

We are looking for someone with great speaking and writing skills in Danish and English. Thanks to your level-headed and understanding manner, you can solve escalations and satisfy the customer’s needs. You are an expert in listening and communicating via phone, e-mail and chat. You are confident in using a PC and carefully maintain the client's database. Knowledge of SAP and CRM systems is welcome, but not a prerequisite. You are proactive and energetic in your nature and have the ability to work as a team member, as well as independently.

• You speak and write fluent Danish (C1) and English (B2)
• Can work on weekdays, Mon-Fre 08:00 – 16:30
• You are over 18 years old.
• Got good computer and administration skills.
• Having a background in technical customer support, IT support or hospitality is a big advantage!
• Having knowledge in craftmanship and power tools are welcome!
• You can work on site in our office at Rönnowsgatan 8c Helsingborg.

Your benefits
We will make sure that you get the right training from the start through a solid basic training of 6 weeks, which include theoretical and practical training. Furthermore, you'll learn more about power tools during your onboarding, work with modern equipment and receive continuous support for you to succeed in your new role! At Concentrix, there are also career opportunities - approximately 80% of our leaders and managers have been promoted internally!

• Total 6 weeks training period.
• Collective agreement with the Union.
• Learn more about power tools from our world-famous client.
• Close to the central station in Helsingborg.
• 25 days annual paid holiday, wellness allowance of SEK 3,500/year and other outstanding staff benefits, incl. a pension system.
• A wonderful company culture in an inspiring and open work environment.
• Good career opportunities to develop internally!

Details of the service:

• Form of employment: Permanent employment with a 6-month probationary period, employment rate 100%
• Full-time employee with 40h/week.
• Working hours: Monday - Friday: 08:00-16:30
• Workplace: Concentrix office in Helsingborg at Rönnowsgatan 8C.
  
  
  Does this sound interesting to you? Selection and employment are ongoing, so apply today!

Location:

Helsingborg, Sweden

Language Requirements:

Danish (Required), English (Required)

Time Type:

Full time

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