Customer Service Representative

Job Advert

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Customer Service Representative to join our dynamic team of game-changers in our sunny Durban office!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact. When establishing the customer’s needs or diagnosing service issues, you’ll need to use questioning and active listening skills in to hear what is not being said.

We want people who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

What you will do in this role:

• Handle various customer interactions such as; payment queries, resolving incorrect orders, customer service or billing complaints, and missing transactions
• Promote new or additional services and products
• Ensure timely and accurate resolution of customers’ problems within agreed service levels, targets and objectives
• Close customer queries and ensure appropriate feedback or change was made
• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments and actions taken

Your qualifications and experience
Concentrix is a great match if you have:

• A matric certificate
• The ability to work shifts between 13:00-06:00 and 14:00-07:00 in a US time zone
• Proficiency in English oral and written language
• 12 months’ experience working in a contact centre
• PC literature with the ability to use multiple systems

It will be a plus if you:

• Have exposure to online payments/banking
• Have previous experience working for an international/offshore organisation

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:

• Monthly salary of R6,500
• Medical aid for main member
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa’s law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.