Job Title:

Marketing Consultant, Marketing Solutions (*)

Job Description

We are seeking a dedicated Outbound Calling Marketing Consultant to enhance our outreach efforts in an automotive recall program. The primary objective of the role is to contact vehicle owners with open recalls, encouraging them to schedule necessary repairs, Additionally, the Consultant will update vehicle information, especially when dealing with businesses and insurance companies.

Responsibilities:

Customer Outreach:

· Contact vehicle owners with open recalls

· Clearly communicate the importance of the recall and provide information on the repair program.

· Assist customers in booking repair appointments over the phone.

Business and Insurance Outreach:

· Engage with businesses and insurance companies to verify vehicle status based on records.

· Encourage business and insurance companies to facilitate the recall repair, providing assistance with the booking process.

Data Collection and Update:

· Utilize provided call data lists to contact relevant entities and gather accurate information.

· Document collected information accurately in provided files for database updates.

Team Collaboration:

· Attend internal team meetings and client calls as required to provide status updates and overviews.

· Collaborate effectively with the data team to ensure seamless communication and data updates.

Candidate Profile:

· Excellent communication skills

· High School Diploma a requirement

· Strong computer navigation skills and PC knowledge

· Ability to effectively communicate both written and verbally.

· Dependable with strong attention to detail

· Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

· Strong investigative skills to gather accurate information during customer interactions.

· Ability to ask probing questions regarding data to capture detailed vehicle status updates.

· Previous experience in outbound calling or customer service preferred.

· Proficient in using call scripts, ability to update data records along with strong Excel

Key Performance Metrics:

· Target of approximately 40-50 calls per day

· Emphasis on call resolution and data accuracy over the quantity of calls.

· Other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix is an equal opportunity employer and an E-verify participant. Concentrix considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, disability status or any other legally protected characteristic.

#NACNX

*msja

#LI-Remote

Location:

USA, WI, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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