Job Title:
Associate, People Solutions Center
Job Description
Responsible for delivering Benefit service to employees with their different concerns, doubts, or inquiries in regards of the different programs and processes that occur during the employment life cycle in the region (LATAM). May give service either by chat, phone, or e-mail; and in English and/or Spanish.
Responsibilities
- Advise game changers, answer questions, and enroll staff in benefit according to compensation grades or programs.
- Perform CG inclusions or exclusions 2 times a month, according to the stipulated date.
- Identifying opportunities for training and coach Game Changers Representatives through corrective and preventive measures
- Conduct audits of invoices whenever necessary.
- Review and submit to Payroll deduction reports for employees who have dependents or contributory plans as applicable to the country in charge on the dates stipulated by Payroll's calendar.
- Perform communications related to promotions, plan changes (upgrade-downgrade) when required.
- Send life and medical insurance information to the appropriate party on a bi-monthly basis (Kindly Reminder).
- Send once a month to the broker the information of the active population, the type of plan that corresponds (following the exceptions matrix if applicable) according to the date established in the SOP.
- Coordinate, schedule and lead informative talks to employees who have life and health insurance every 3 months and upload the recorded talk, the list of attendees to the Sharepoint built for this purpose.
- Identifying and reporting operational risks by analyzing services provided
- Recommending changes and participating in analysis of workflows and procedures to improve efficiency in member service.
- Adhere to department’s KPI
- Identify and Implement process improvement initiatives
- Communicate effectively and work hand in hand with the People Solutions department of every country to accomplish all the stablished goals.
Qualifications
- Advanced excel skills & Specialist in data analysis.
- Customer service experience in a similar environment
- Effective operational language proficiency or advanced English Level
- Advanced language proficiency in assigned Country specific responsibilities.
- Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload
- Computer literate (Microsoft Office Suite and ability to learn other technology systems)
- Excellent customer service skills
- Excellent Oral and written communication
- Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
- Ability to manage multiple tasks
- Consistent past performance on meeting SLAs and targets
- Minimum high school/GED or regional/country equivalence (this can be edited per region)
Working Conditions
- Office/home environment.
- Majority of time will be spent on feeding/reviewing the Information Systems and answering inquiries to employees and/or managers and running follow ups on the same.
Behavioural Competencies
- Entrepreneurial in Action
- Be Agile, Be Adaptive
- Be Great Together
- Build Character, Grow People
- Connect and Care
- Dare to Imagine
- Solution Mindset
#LATAMCNX
Location:
COL Bogota - Oficinas y terrazas de
Language Requirements:
Spanish (Required)
Time Type:
Full time
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