Job Title:
Senior Sales Engineer, Cloud Contact Center NICE/CXOne
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The role"As a Sr. Sales Engineer(NICE, CXOne), you partner with Sales Directors and other stakeholders to develop proposals, demonstrate capabilities, and respond to RFI and RFPs for Concentrix CX Tech solutions (powered by Amazon Connect, Genesys, NICE and others) for all markets in which Concentrix offers services. The ideal candidate will possess a proven track record and background that enables them to team with Sales Representatives, Solutions Architects, and Partners and engage at the CxO level with large enterprises as well as a technical expertise that enables them to easily interact with developers and technical architects. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus
Your Impact:
Identify customer business goals and assist business development team in creating custom RFQs/RFPs to address enterprise customers’ cloud contact center needs.
Demonstrate cloud solutions for enterprise-level clients during the pre-sales process, with a focus on CCaaS solutions related to customer experience.
Support business development within the sales region, identifying sales opportunities with new clients at the enterprise level.
Collaborate with extensive sales support team members to develop and deliver compelling technical sales presentations to decision-makers.
Provide guidance and feedback to account managers as needed.
Contribute pre-sales documentation (proposals, technical requirements, spec sheets, etc.).
Make technical presentations at conferences and trade shows.
Expect moderate travel (25%)
Your Qualifications:
- 7years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
- A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
- 6+ years of technical sales experience or sales engineering, with a focus on cloud and software solutions and migrations.
- Experience with NICE CXone, Genesys Cloud certification(s) a strong plus.
- Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS
- Natural language understanding (NLU) and interactive voice response (IVR), chatbot and digital channels.
- Knowledge of other contact center platforms and VoIP protocols
- Experience interacting with customers, senior-level personnel and Team members
- Strong collaboration and teamwork skills.
- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
Location:
UK, Work at Home, GB
Language Requirements:
English (Required)
Time Type:
Full time
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