Project Manager

Summary

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: * Challenge Conventions * Deliver outcomes unimagined * Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Description

Summary of Job

We are looking for a curious and dynamic Project Manager to join our rapidly growing Retail Applications Group.  As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting the project pipeline health of Retail’s commercial applications.

The ideal candidate for this role is excited to help the team improve, develop, and support a uniquely complex retail environment. They will be comfortable managing stakeholders across multiple business units. This position brings value to the organization through thought leadership, planning, coordination, business partnership, and communication with our 3rd party vendors and internal stakeholders. We are looking for a candidate that enjoys complex projects and business/ vendor relationship building. 

Essential Job Responsibilities: 

Project Management:

• Strategic Planning: Define objectives, create roadmaps, and establish timelines.

• Resource Allocation: Secure resources and optimize workflows

• Team Coordination: Assemble teams, streamline communication, and resolve conflicts.

• Risk Management: Identify risks, devise mitigation strategies, and implement contingencies.

• Performance Tracking: Monitor progress, track KPIs, and report updates to stakeholders.

• Communication: Control information flows across teams, the organization and vendors

Job Qualifications:

Required:

• Highly effective communicator and very fluent in English

• 5+ years in a Project or program management position

• Strong understanding of project methodologies including waterfall and agile

• Ability to communicate and collaborate effectively with a multitude of stakeholders 

• Well defined skillset in MS office, Smartsheet's and JIRA

• Strong vendor management experience

• Highly effective at documenting notes and organizing them in a digestible format

• Keen attention to detail, ensuring high quality application deployments 

• Ability to manage multiple projects

• Ability to work in fast paced environment, comfortable with shifting priorities 

• Bachelor’s degree or relevant experience in Information systems, business administration or another relevant subject

• PMI-PMP or Prince2 Certification

Preferred:

• IT Experience in retail, outdoor industry, or hospitality field

• Prior APTOS, MMS, or similar software application experience

• Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms.

• Strong Excel skills – Macros, VBA, Advanced Formulas 

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