Analyse information to develop Short- and Long-Term Forecasts for multiple clients.Analyse trending data to help build accurate assumptions of various…

Customer Service Representative - Automotive (On-Site)

Content Moderator (Bilingual: Japanese/English) On-Site

The WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across…

The Resource Planner is responsible for developing/maintaining client Staff plans and Forecasts by analysing trends, modelling AHT, Attrition, Shrink, Forecasting…

The Scheduler will have responsibility for all administrative and scheduling duties. This includes Schedule maintenance and creation, Intraday planning, reporting,…

The Senior Supervisor WFM is responsible for leading and managing both WFM operations, internal operations and external clients. Several programs…

The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within…

• Ensures the successful delivery of WFM support and acts as a liaison between WFM Shared Services and Operations organization.…

The Supervisor WFM, will be responsible for the supervision of the Real-Time team. This position will maintain the internal policies…

Principais Responsabilidades:· Acompanhar a operação tempo real·  Sinalizar o time de operações sobre desvios de pausas e aderência·  Gerar e…

ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIESSupport in the management and the delivery of the functional and operational plans for all aspects…

The WFM Manager / Planning & Scheduling is responsible for managing a team to develop accurate and timely forecasts, capacity…

Responsibilities:Responsible for the real time monitoring to achieve contractual "speed of answers" and minimizing costs. Review employee availability through attendance…

WFM/ Real Time Analyst - Banking

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures…

The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs…

The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface…

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules,…

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules,…