Dutch speaking Technical Support Customer Representative

Страна
Афины, Греция

Job Title:

Dutch speaking Technical Support Customer Representative

Job Description

Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers"

Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.

What you’ll be doing at Concentrix Greece:

• Management of incoming calls, chats, messages and emails

• Identify and assess customers’ needs to achieve satisfaction

• Ask probing questions to identify the technical issue faced by the end user and support with the troubleshooting steps needed.

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and case-handling quotas

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies 

What we’re looking for:

What we offer:

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.

More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

Dutch (Required), English

Time Type:

Full time

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