Manager Global Analytic Insights

Job Title:

Manager Global Analytic Insights

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

As the Manager in Advanced Ops Analytics, you will lead a talented team of analysts dedicated to enhancing call center performance. Your extensive knowledge of analytics and call center operations will empower you to build strong client relationships and drive impactful recommendations for client programs. You will play a crucial role in aggregating insights across projects to elevate our overall business and ensure we are implementing industry best practices.

In this role, you will not only manage multiple lines of business and resource allocations but also inspire and guide your team of individual contributors. Your leadership will be key in providing talent management and professional development, ensuring that each team member thrives. If you are passionate about analytics and ready to make a significant impact, we want to hear from you!

Responsibilities:

• Oversee all approaches, processes, and outcomes related to analytics projects, ensuring alignment with organizational goals.

• Manage relationships with key stakeholders, effectively addressing complex issues and project risks while directing resources and work plans in collaboration with senior management.

• Coordinate multiple projects across various lines of business, ensuring that all initiatives are executed efficiently and effectively.

• Utilize analytical and problem-solving skills to create work plans that enhance call center performance metrics.

• Share extensive knowledge of analytics and call center operations to train team members on uncovering valuable insights and delivering consultative recommendations.

• Identify and implement industry best practices in analytics to optimize team performance and project outcomes.

• Leverage strong management skills to guide a high-performance team in delivering high-quality analysis, business insights, and clear recommendations, considering various options and risk scenarios.

• Facilitate key meetings and foster partnerships with clients and internal operational stakeholders to ensure collaborative success.

• Identify opportunities to deepen expertise in call center performance analytics and process improvement, contributing to the overall quality of work produced.

• Train, develop, and manage the performance of direct reports, providing mentorship and direction in accordance with organizational policies and legal requirements.

• Ensure the efficient allocation and utilization of staff across projects to maximize productivity and effectiveness.

• Act as a subject matter expert for team members, providing guidance and support in analytics-related inquiries.

Requirements:

• Proven experience in analytics, preferably within a call center environment.

• Strong leadership and team management skills.

• Excellent project management capabilities with a track record of managing complex projects.

• Proficiency in analytical tools and methodologies.

• Strong financial acumen and ability to develop business cases.

• Exceptional communication and interpersonal skills.

• Ability to foster a culture of continuous improvement and innovation.

• Experience in training and developing team members.

• Knowledge of industry best practices in analytics and call center operations.

• Storytelling , Analytical thinking and Presentation skills

• Lean Six Sigma is a nice to have

• The position is a Hybrid module

Location:

EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:

Time Type:

Full time2025-01-31

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