Sr. Solution Architect II

Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Description

Title: Sr. Solution Architect II

Location: Remote role

Position Summary

• As a Solution Architect II, you will shape the solutions that power Concentrix growth. You’ll collaborate with cross‑functional teams to translate client needs into compelling, differentiated solution designs that blend CX strategy, digital innovation, and operational excellence. Your work directly influences deal success and client impact.
• This role is ideal for consultative, strategic Solution Architects who want to drive larger, technology‑forward, design‑led transformation deals and help clients rethink how their businesses operate, positioning Concentrix as a partner in tech‑centric design, build, and run engagements.

Essential Functions / Core Responsibilities

• Identify and shape client solutions by collaborating with Sales Representatives and Sales Engineers, participating in detailed client discussions, and reviewing RFP/RFI documentation or other solution requests to determine the most appropriate approach.
• Partner with Professional Services leadership and team members to define and validate a robust, executable solution that aligns business, technical, and operational requirements.
• Develop comprehensive solution strategies, including the recommended approach, estimated timeline, ROI models, and supporting presentation materials.
• Proactively surface and resolve issues that may impact solution integrity, delivery timelines, or resource requirements, ensuring risks are addressed early.
• Engage with Sales and Finance organizations to evaluate pricing strategies, determine the optimal pricing approach, and secure necessary approvals.
• Identify and escalate risks across all solution components, working closely with the Solutions Director to explore mitigation and risk‑abatement alternatives.
• Contribute content to Scope of Work (SOW) development, ensuring solution components, assumptions, and responsibilities are accurately represented.
• Facilitate cross‑functional working sessions including pricing, staffing, timeline, contract, and material reviews, to drive alignment and agreement as required.
• Participate in client site visits alongside Sales Representatives and other key stakeholders to gather insights that strengthen solution design.
• Conduct targeted research on clients, prospects, industries, and verticals to provide subject‑matter expertise and identify opportunities to differentiate the Concentrix solution.
• Support Sales Representatives in securing the appropriate internal resources to ensure adherence to Concentrix governance requirements, including NDAs, Deal Review processes, Legal review, and Security Risk/Controls.
• Continuously improve opportunity management practices, enhancing team effectiveness and elevating the clarity and impact of solution messaging.

Candidate Profile

• Bachelor’s Degree or 8+ years of related experience in one or more relevant areas: consulting, user‑centered design, digital/voice bots and channels, customer experience, vertical expertise, contact center operations, cloud services, sales support, or marketing.
• Experience with automation, self‑service, and omni‑channel engagement, including bots, IVR, messaging/chat, user experience design, and CX best practices.
• Exceptional written and verbal communication skills, with the ability to present clearly and credibly to both internal and external stakeholders.
• Advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
• Demonstrated ability to organize and prioritize multiple initiatives within a fast‑paced, deadline‑driven environment.
• Fosters a creative environment that supports open and constructive dialogue.
• Proven initiative and ownership mindset, with a focus on continual learning, improvement, and high-quality execution.
• Strong customer‑centric mindset and professional presence, with the ability to influence and build trust with diverse audiences.
• Solid understanding of business operations and industry dynamics, with demonstrated business acumen and decision‑making capability.
• Ability to comprehend, analyze, and interpret complex information to inform solution strategy, recommendations, and storytelling.
• A tech‑curious, innovation‑oriented approach, with enthusiasm for exploring new CX technologies, automation capabilities, and digital engagement tools.
• Experience in the Banking, Financial Services, and Insurance (BFSI) sector is a strong asset, particularly in designing CX, digital, or operational solutions for regulated industries.

The deadline to apply for this position is 01/30/2026

The base salary range for this position is $94,417 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. 

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

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