Summary
Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
• Live chat
• Incoming Tickets
In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.
Description
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"
- Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
- Engage with internal & external parties to understand requirements for execution
Additional Job Description
- Minimum 3 years experience in Customer Service
- Have an understanding about E-commerce.
- Understand Software and Hardware
- Excellent verbal and written communication skills in English
- Education level: Diploma and above
- Minimum 2 years experience in IT or relevant experiences
- Be familiar with the Computer and Laptop
Necessary Skills
- Basic knowledge about Excel
- Basic knowledge about any programming languages
- Have sales representative experience.
- Having technical customer support is an advantage.
- Basic mathematical skills
- Be able to work in a multinational team and be a team player
- Have a problem solving and critical thinking mind.
- Privacy and Information security
- Adhere security requirements in the process.
- Protect the privacy of personal information.
