IT Technician

Description

Who We are

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Why Join Us?

If you are passionate about going the extra mile in everything you do, then Concentrix is the right place for you. You will grow with us in a people-first team that strives to enjoy every day. We are looking for an IT Technician to join our exciting projects in Accra, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.  

What you will do in this role

The IT technician maintains daily the telecom infrastructure and the network, necessary for the proper operation of the production sets.

You will also assists users to optimize the use of the tools at their disposal.

Main Responsibilities

· Intervene in the installation and configuration of IT and telecommunications systems according to specifications, internal requests, the Group policy and legislation

· Maintain the IT and telecommunications systems, both hardware and software

· Optimize technical resources to prevent breakdowns and malfunctions

· Ensure the implementation of preventive maintenance procedures

· Maintain data exchange systems with remote sites

· Ensure the backup and integrity of data

· Assist users in the use of production hardware and software

· Ensure the implementation of Processes written by the ITS management

· Report daily quantitatively and qualitatively to the Site technical manager

· Analyze systematically encountered users problems and identify solutions and possible side effects.

· Use his/her experience to solve user problems and interrogate database for potential solutions.

·   Report the complex or unresolved incidents. Record and monitor problems from their reporting to the conclusion.

· Identify and classify types of incidents and service interruptions. Log incidents by listing them according to their symptoms and resolutions.

Whom we would like to have in our team

·        Bachelor's Degree in related field or or up to 2 years of related work experience.

·        Knowledge in IT, strong computer network background.

·        Rigorous and reliable work ethic and results on which others can build over time, in a possibly complex environment. Detect the failures of the process and work collectively. Be proactive to improve.

·        Communicate basic information in a professional manner by being open, friendly and transparent

·        Interact easily with others. Be attentive to their needs, requests, feelings and act accordingly to construct trusting relationships.

·        Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group

What we offer you :

·        We’re growing in Accra and so will you! We’ll encourage you to invest time in our career development program and specialized courses to quickly climb the professional ladder. 

·        Interactive onboarding and training sessions with international colleagues from all over the world. 

·        Competitive salary in line with industry standards 

·        A fast-paced environment with a global network of leaders, disruptors, and doers  

·        Flat hierarchy in a start-up environment, we thrive on open communication and feedback.

·        Brand new beautiful office space in the heart of Accra 

·        Friendly and down to earth culture with fun team building activities