Customer Retentions Expert - Office Based.

• Do you have previous experience in Customer Retentions?
• Do you have excellent problem-solving skills with the ability to trouble shoot?
• Mon – Fri. 40 hrs Between 8am and 7pm, No weekends!

If that sounds like you then we have the role for you with an OTE of £30,396!

We are looking for Customer Retention Expert to join our existing team.

Join Concentrix to work with our client, Intuit, proud makers of QuickBooks Online. We support small businesses, accountants, and self-employed individuals and we are looking to grow our team of talented individuals.

The role:

As a Customer Retention Expert, you will be responsible for proactively engaging with our customer base, primarily consisting of accountants, sole traders, and small businesses. You will play a critical role in the execution of initiatives designed to enhance customer retention, satisfaction, and long-term loyalty.

What we can offer you.

• Permanent Full Time contract
• Salary - £11.73 per hour – annual £24,398 with Bonus opportunity – OTE £30,396
• Mon – Fri. 40 hrs Between 8am and 7pm, No weekends!
• Fortnightly Pay!
• Exclusive Access to Concentrix employee benefits with savings on Holidays, Mobile phone discounts, Restaurants, Pure gym discount, Dental Cover, online discounts and many more
• Develop your career with the Concentrix Internal employee University courses.

Role Overview

· Engage with customers through discovery-focused conversations to understand their needs and circumstances, offering tailored solutions aligned with their financial management goals.

· Utilise complex problem-solving skills to address customer inquiries and objections, ensuring a seamless and positive experience throughout the retention process

· Develop and deliver effective communication strategies that highlight the value of our products and services, fostering strong relationships and trust with customers

· Demonstrate ownership of customer interactions, ensuring that every engagement reinforces our commitment to customer success and retention

· Foster a customer-focused mindset, encouraging curiosity, resilience, and a drive to achieve exceptional results

We are looking for people who have

· Previous experience in a Customer Success, contact centre, or similar role

· Previous experience in retentions or sales, demonstrating effective objection handling and decision-making skills

We are looking for people who are

· Curious and proactive, always seeking to understand customer needs deeply and exploring innovative solutions

· Resilient and self-confident, capable of navigating challenges and adapting to changing circumstances effectively

· Growth-oriented, embracing a learning mindset that drives you to develop your skills and contribute to team success

· Have a strong ability to connect with customers on a personal level and respond to their emotions with empathy

· Demonstrate ownership in all customer interactions and pursuing success with determination

A bit about us…

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.