Chat Customer Support Advisor

Experience the power of a game-changing career 

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a Customer Support Advisor. 

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations. 

As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism. 

If you’re ready to take up a new challenge then put your passion for communication to good use and apply today! 

Career growth and personal development  

This hybrid, full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. Working from the comfort of your home and on-site in our Belfast office once or twice weekly, we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 

What you will do in this role  

As a Customer Support Advisor on our team, you will: 

• Respond to customers via chat using CRM system, providing excellent customer service 

• Maximize opportunities to showcase brand's products 

• Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations 

• Deal with order queries including cancellations, returns, modifying orders 

• Ensure a professional call manner and remain knowledgeable on products/services on offer 

• Maintain and proactively improve sales skills, product knowledge and competitor knowledge 

• Develop relationships with customers and encourage referrals 

• Provide the best possible customer experience at all times 

Your qualifications 

Concentrix is a great match if you: 

• Are proficient or bilingual in Italian and English (verbal and written) 

• Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight 

• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home 

• Have a minimum of 6 months customer service experience 

• Have excellent interpersonal and communication skills 

• Have a spotless record, free from any credit, criminal or disciplinary issues 

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. 

What’s in it for you  

In this role, we offer benefits that help you support your unique lifestyle: 

• A competitive salary of £11.48 per hour with fortnightly pay 

• 28 days of vacation 

• Pension Scheme: auto enrolment after 92 days employment (if eligible) 

• Employee Assist Program: a range of support and resources, accessed free 

• Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources 

• 0% Joining fee and discounted membership at PUREGYM 

• Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents 

• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) 

• Group Life Assurance: open to all UK employees from day 1 of employment 

• Eyecare vouchers 

• Refer a Friend incentive 

Experience the best version of you! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

Eligibility to work  

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.