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Job Title:
Account Manager (Japanese Speaker)Job Description
Duties and Responsibilities:
▪ Ensures that client’s customers are consistently satisfied with the client’s products and services, and resolves escalated issues ▪ Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives ▪ Evaluates the client's customer needs and proposes potential solutions ▪ Serves as a single point of contact for the client customer and may coordinate the work of client service teams ▪ Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction ▪ Manage external competitive pressures and effectively handle objections ▪ Work with multiple stakeholders, building effective relationships with decision-makers at all levels ▪ Responsible for managing sales territory and achieving monthly quotas ▪ Negotiate skillfully in tough situations ▪ Identify risk and barriers to success; develop contingency plans when necessary ▪ Identify opportunities for additional product or service sales ▪ Use data to help influence buying/renewal process.
Qualifications:
▪ Bachelor’s degree preferred
▪ 6-8+ years working in a sales or account management preferred
▪ Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
▪ Experience in high volume calling preferred
▪ Proven track record of success in sales or account management
▪ Passion for exceptional customer experience and sales
▪ Aptitude to learn and optimize new technology and data
▪ Problem-solving skills
▪ Excellent knowledge of MS Office programs
▪ Excellent verbal and written communication skills
▪ Experience working with Salesforce.com or similar CRM required
▪ Demonstrated ability to prioritize and multi-task in a time-sensitive environment
▪ Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
▪ Execute high level of independent judgement and critical thinking
▪ Professional and polished demeanor
Location:
CHN Dalian - 18 Software ParkLanguage Requirements:
English, JapaneseTime Type:
Full time2024-06-24If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents