Job Title:
Salesforce Administrator
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Qualifications:
- Bachelor’s degree in a related field or equivalent work experience.
- Salesforce Administrator certification (Salesforce Certified Administrator) is required. Advanced certifications (such as Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant) are a plus.
- 3+ years of experience as a Salesforce Administrator or in a related role.
- Proficiency with Salesforce Lightning experience.
- Strong understanding of Salesforce best practices and functionality.
- Experience with Salesforce data tools (e.g., Data Loader, DemandTools).
- Basic knowledge of Salesforce development tools (Apex, Visualforce) is a plus but not required.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Capable of managing multiple priorities and adapting to changing requirements.
Responsibilities:
- System Management and Maintenance.
- Perform daily administration and support tasks such as user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
- Maintain security settings, user permissions, and data integrity.
- Monitor system performance and troubleshoot issues as they arise.
- Configuration and Customization.
- Implement and manage changes to the system using change management processes.
- Customize Salesforce to meet the unique needs of the business including creating custom objects, fields, formulas, workflows, and validation rules.
- Develop and maintain Lightning components and Apex code (if required).
- Data Management.
- Perform data imports, exports, and updates using data loader tools.
- Ensure data accuracy and integrity through regular data audits and de-duplication activities.
- Create and manage reports and dashboards to provide actionable insights to business stakeholders.
- User Support and Training.
- Provide support to Salesforce users across all departments.
- Create and maintain training materials and conduct training sessions for new users and ongoing training for existing users.
- Address user questions, resolve issues, and provide best practices to improve user adoption and efficiency.
- Process Improvement.
- Collaborate with business stakeholders to identify process improvement opportunities.
- Implement and optimize Salesforce features to enhance productivity and efficiency.
- Stay updated with Salesforce releases and feature changes and make recommendations for their implementation.
#ConcentrixCatalyst
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
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