Customer Advisor - Transportation (Thai & English skills)

Job Title:

Customer Advisor - Transportation (Thai & English skills)

Job Description

As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our transportation services. Your role will involve engaging with customers through live chat (80%) and phone calls (20%), providing them with expert guidance on using our services and applications. You will work closely with various departments to resolve issues efficiently and ensure a high level of customer satisfaction. Additionally, you will be responsible for troubleshooting common problems, escalating complex issues when necessary, and collecting customer feedback to drive continuous improvements in our support processes. If you are passionate about delivering excellent customer service and enjoy problem-solving, we’d love to have you on our team!

Responsibilities:

• Engage with customers primarily through live chat and occasional phone calls to assist with transportation inquiries and service-related questions.
• Provide clear and helpful advice on using our services and applications, ensuring customers have a smooth and positive experience.
• Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction.

Required Qualification: 

• Thai national
• Bachelor degree
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Welcoming fresh-graduates to apply

Working shift & schedule:

• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00
• 5 working day

Benefits:

• KPI performance & Attendance incentives
• Medical insurance

Location:

THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:

English (Required), Thai (Required)

Time Type:

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