Job Title:
Senior Analyst, Strategy
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of a team? Then we have the perfect role for you!
Essential Functions/Core Responsibilities
- Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager
- Gather, review, and assess client data, information, or documentation related to existing business operations, processes, capabilities, and metrics
- Help lead the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results
- Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives
- Develop key components of client deliverables (includes ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and/or oversee the work of project Analysts
- Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives
Candidate Background & Profile
- 2+ years of hands-on experience using quantitative and qualitative analysis to identify root cause and provide recommendations.
- 1+ year of contact centers and self-service channels experience
- Communicate ideas to senior executives as well as internal and external stakeholders
- Desire to work on team deliverables where individual achievements are components of a larger effort
- Demonstrated ability to guide and manage customer transformation efforts
- Knowledge of statistical concepts and applications
- Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience
- Advanced to include, Word, Excel (can maintain complex spreadsheets) and PowerPoint.
Location:
USA, IA, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
