Job Title:

Wellbeing Sr. Specialist

Job Description

Job Description

Sr. Specialist, Wellbeing (9B)

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.

Minimum qualifications:

M.A/MSc in Psychology. Registered and licensed counselor as per the country law.

Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations

Desirable

Post Graduate Diploma in Clinical Psychology

Diploma in Guidance and counselling

Post Graduate Diploma in Rehabilitation Psychology

Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)

Have completed the continuous professional development necessary to maintain good standing within their professional society/body

Have experience managing client accounts and wellness programs

Excellent communication skills

Empathic and engaging work style, works well with teams and individuals

Able to build trust and rapport with clients and colleagues

Takes a thoughtful and proactive approach to employee wellbeing initiatives

Skills desired:

Client account management exposure

Content Moderation experience

Responsibilities

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.

Strategy

Drive initiatives developed by the site lead

Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.

Driving Continuous Improvement Initiatives

Employee care

Individually

Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.

Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies

Conduct 1:1 counseling sessions to guide and coach the employees.

Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.

Manage critical cases and ensure appropriate escalation procedures are followed

Tracking all data and share the insights with Wellness Lead

Group Workshops/Sessions

Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.

Address common observations/issues and share it with Site Lead.

Create report on health outcomes of employees

Reporting & Communications:

Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns

Create all communications to agents

Oversee dashboards and reports creation

Managing personal confidential records and reports on dashboards.

Job Description

Sr. Specialist, Wellbeing (9B)

This role is responsible for delivering counselling sessions and wellness program activities to individuals and teams who work in the Content Moderation space. This role will also work closely with our delivery team and client.

Minimum qualifications:

M.A/MSc in Psychology. Registered and licensed counselor as per the country law

Should have demonstrated experience as a wellbeing specialist/counsellor, preferably performing similar role with any organizations

Desirable

Post Graduate Diploma in Clinical Psychology

Diploma in Guidance and counselling

Post Graduate Diploma in Rehabilitation Psychology

Additional certifications in a range of therapies would be beneficial (CBT, ACT, DBT, MBSR, etc)

Have completed the continuous professional development necessary to maintain good standing within their professional society/body

Have experience managing client accounts and wellness programs

Excellent communication skills

Empathic and engaging work style, works well with teams and individuals

Able to build trust and rapport with clients and colleagues

Takes a thoughtful and proactive approach to employee wellbeing initiatives

Skills desired:

Client account management exposure

Content Moderation experience

Responsibilities

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.

Strategy

Drive initiatives developed by the site lead

Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.

Driving Continuous Improvement Initiatives

Employee care

Individually

Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.

Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies

Conduct 1:1 counseling sessions to guide and coach the employees.

Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.

Manage critical cases and ensure appropriate escalation procedures are followed

Tracking all data and share the insights with Wellness Lead

Group Workshops/Sessions

Design activity-based, customized workshops based on the nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.

Address common observations/issues and share it with Site Lead.

Create report on health outcomes of employees

Reporting & Communications:

Communicate with the Wellness site Lead on a regular basis to discuss observations and insights, risks and concerns

Create all communications to agents

Oversee dashboards and reports creation

Managing personal confidential records and reports on dashboards.

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Time Type:

Full time2025-02-01

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