Senior Insight Analyst

Job Advert

Are you ready to be part of a dynamic team that values creativity, inclusivity, and innovation? If you're an experienced Analyst with a passion for turning data into actionable insights, we have an exciting opportunity for you! We're seeking a Senior Insights Analyst who will not only crunch numbers but also design visually stunning and user-friendly reporting tools.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We believe in putting people first. We're not just about data; we're about understanding people's needs and providing them with insights that empower them to make informed decisions. We're a diverse and inclusive team that thrives on collaboration, innovation, and creating a positive impact on our business and clients.

As a Senior Insights Analyst, you'll be at the forefront of delivering exceptional visualisation tool designs that turn complex data into understandable insights. Your creative flair and technical expertise will enable you to craft cutting-edge reporting solutions that resonate with our stakeholders and end-users.

What you will do in this role

• Designing intuitive and visually appealing self-serve documents that empower users to derive insights from data
• Collaborating with cross-functional teams to align design strategies with our business tactics and strategy
• Utilising SQL, DAX, and other relevant languages to build interactive dashboards in tools like Power BI, Tableau, and Google Looker
• Developing replicable techniques for report creation, maintaining a consistent "house style" while fostering creativity
• Helping establish data analytical capabilities and processes that swiftly identify synergies and gaps.
• Working closely governance, engineering, and insight teams to develop holistic reporting solutions in line with requirements

Your qualifications and experience

• Minimum 5 years' experience in in the design and delivery of reporting tools within a complex business environment
• Proficiency in SQL, DAX, and data visualisation tools such as PowerBI, Tableau or Google Looker
• Deep understanding of data governance, structures, and manipulation
• Strong grasp and experience in contact centre and channel analytics, customer management, and data-driven decision skills
• Excellent communication, numeracy, planning, organisational problem-solving and stakeholder management skills
• Ability to make complex insights and reporting outputs simple to understand as well as create high level presentations, papers, documentation
• Familiarity with statistical techniques and tools such as Avaya or Salesforce, etc.
• Process analytical skills such as Six Sigma or Prince 2 (Advantageous)
• Passion for innovation and creativity.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.