Summary
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures
Description
You will collaborate closely with partners to design, develop, and maintain API integrations with Cisco Commerce Workspace (CCW) and related Cisco commerce systems. You will enable seamless system-to-system communication, automate business processes, and enhance partner experience by leveraging Cisco’s Commerce APIs and integration platforms.
Key Responsibilities:
- Develop and maintain integrations using Cisco Commerce APIs to connect partner tools and systems with CCW and other Cisco platforms.
- Collaborate with partner teams to understand integration requirements and provide technical solutions that streamline commerce processes such as quoting, ordering, and licensing.
- Utilize REST and SOAP APIs to enable secure, scalable, and efficient data exchange between Cisco and partner systems.
- Participate in API testing, debugging, and deployment activities using Cisco’s API Dashboard and developer tools.
- Provide technical support and documentation for integration solutions to partners and internal teams.
- Work with cross-functional teams including partner services, product management, and support to ensure successful integration and adoption.
- Stay current with Cisco’s API offerings, developer tools, and best practices to continuously improve integration capabilities.
Required Skills and Experience:
- Strong software development skills with experience in API integration (RESTful and SOAP).
- Familiarity with Cisco Commerce Workspace (CCW) and Cisco Commerce APIs is highly desirable.
- Experience working with partner ecosystems and third-party system integrations.
- Proficiency in programming languages commonly used for API integration (e.g., Java, Python, JavaScript).
- Understanding of authentication mechanisms such as OAuth 2.0 and token-based security.
- Ability to troubleshoot and resolve integration issues effectively.
- Excellent communication skills to work collaboratively with partners and internal stakeholders.
Preferred Qualifications:
- Experience with Cisco developer tools and platforms such as Cisco DevNet.
- Knowledge of B2B integration standards like RosettaNet, cXML, or EDI.
- Exposure to automation and digitization platforms within Cisco’s ecosystem.
- Access to Cisco’s API Dashboard and developer resources.
Additional Information:
- Engagement with Cisco partner services team for onboarding and integration support.
- Opportunity to contribute to innovative commerce solutions that enhance partner and customer experiences.
- Familiarity with Cisco Commerce Workspace (CCW) and Cisco Commerce APIs is highly desirable.
