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Job Title:
Program ManagerJob Description
The Program Manager is responsible for aligning our global programs, providing tacticalEssential Functions - Duties and Responsibilities
• Partner with cross functional teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with cross functional teams to develop and maintain strategic roadmaps to drive customer retention and expansion
• Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness
• Continually assess operational risks and leverage the operational understanding of client/stakeholder processes to develop and implement corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by actively collecting feedback through various methods, evaluating efficiencies, and recommending changes to optimize sales delivery
• Leverage strong interpersonal skills to establish trusted advisor relationships with clients
• Acts as client champion and facilitate timely resolution of client issues, leveraging resources from across the company as needed
• Lead expansion and efficiency projects including change requests
• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes
• Seek counsel and guidance from higher level program managers. Receive guidance and mentorship on more complex projects/matters from higher level program managers and management
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
Time Type:
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