Job Title:
Polish Customer Service RepresentativeJob Description
Experience the power of a game-changing career
Are you a go getter? A true team player with a pep in your step and a passion for people? If determination drives you then this could be your moment to thrive!
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
We are seeking a Bi-lingual English and Polish-speaking individual based in Ireland, to join our remote team as a Customer Support Advisor.
This exciting role is perfect for a people’s person ready to work on a global sports brand that celebrates a positive, go-getter, can-do attitude. We want applicants who are enthusiastic and willing to go the extra mile to exceed our customer’s expectations.
Apart from being fluent in Polish speaking and written language you’ll also need to have a keen eye for detail and be self-motivated and disciplined. These traits are essential as you’ll be working from home, in Ireland on a full-term permanent contract.
To succeed in this role, you’ll need to communicate empathetically and find solutions proactively by hearing what is not being said. As a Customer Support Advisor, you’ll need a friendly and bubbly personality without compromising on professionalism.
We want applicants that are resilient and reliable with the ability to remain calm when under pressure, supporting customers with their daily queries.
Take up a new challenge and unlock endless possibilities by applying today!
Career growth and personal development
This full-time role is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role
As a Customer Support Advisor on our team, you will:
Establish customer needs to diagnose and resolve problems answer questions, and perform basic troubleshooting using provided scripting and published materials
Use questioning and listening skills to resolve customer queries within stipulated timeframes
Document customer interactions with accurate call logging
Deliver individual performance based on metrics and related targets, such as average handle time, resolution, and customer satisfaction
Ensure all customer queries are acknowledged in a timely manner and customers are kept informed throughout the process
Maintain and proactively improve systems, product and competitor knowledge, taking applicable action for improvements
Work within required timeframes to ensure the achievement of defined service level agreement
Provide the best possible customer experience at all times
Your qualifications
Concentrix is a great match if you:
Have excellent communication skills in Polish and English verbal, written, listening, probing & reading
Are flexibility to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 8pm
Have a minimum broadband speed of 10mgbs and a private/ distraction free location to work from Have the ability to work in a customer driven environment
Are highly motivated with a desire to succeed
Have the ability to overcome objections, resilient and calm under pressure
Are an effective team player with a positive attitude
Have excellent communication skills and interpersonal skills
Have the ability to balance a customer-oriented and results-driven approach
Have strong problem-solving, time management and active listening skills
Have good computer, typing, analytical and time management skills
Have the ability to work independently and contribute in a team environment
A spotless record, free from any credit, criminal or disciplinary issues
It will be a plus if you:
Have knowledge of sports industry
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
The ability to work from the comfort of your home or wherever you choose! (Must be based in Ireland)
A competitive yearly salary of €26,600
Monthly bonus earning potential with an opportunity to earn up to €135 per month!
Additional opportunity to earn more bonus based on tenure (achieved after you have been with the campaign for 13+ months)
20 days annual holiday + 9 statutory days entitlement
Campaign specific discount every quarter! – 40% promo code to use on client specific products when ordered online!
Pension Scheme: auto enrolment after 92 days employment (if eligible) Health insurance discount with Laya Healthcare
Life insurance and income protection
Employee Assist Program: a range of support and resources, accessed free
Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Refer a Friend incentive
Group Discount Scheme & Gym discounts
Bike to Work
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the Irish law, only applicants who are legally authorized to work in Ireland will be considered for this position.
Location:
IRL Work-at-HomeLanguage Requirements:
PolishTime Type:
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