Business Analyst

Key Responsibilities

Dashboard & Reporting Development

• Convert Excel-based reports into interactive Tableau dashboards. (Low complexity)
• Build new dashboards or structured datasets based on requested criteria, including required data columns and filters. (Low–Medium complexity)
• Develop dashboards incorporating customized fields, Tableau-approved SQL formulas, or other calculated fields. (Medium complexity)
• Create advanced analytical views such as:
  • Fleet performance trends
  • Time-of-day impact analysis
  • Theoretical or scenario-based modeling (e.g., impact of changing support hours)
• Ensure all dashboards and reports reflect accurate data, proper filters, and user‑friendly layouts.

Data Analysis & Problem-Solving

• Analyze data to identify trends, patterns, and insights aligned with stakeholder requests.
• Validate data accuracy and troubleshoot inconsistencies or gaps.
• Dive deep into complex data issues—persists in “digging” until answers or root causes are identified.
• Understand business requirements and how the underlying data supports those needs.

Technical Support & Collaboration

• Work closely with stakeholders to clarify requirements and ensure delivered dashboards meet expectations.
• Collaborate with operations, analytics, and IT teams to validate data sources and logic.
• Document dashboard logic, definitions, formulas, and workflows.