Job Title:
Account Manager 客户经理 (China, Taiwan)
Job Description
Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.
At Concentrix, we create game-changing customer journeys that help brands grow, across the world and into the future. We strive to find and grow exceptional people like you.
A leading global provider of customer experience (CX) solutions and technology, we continue to offer revenue generation services with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands.
Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
Reporting to the Associate Sales Manager, the Account Manager will focus on account management and is responsible for overseeing the management of B2B SMB and/or Enterprise Accounts. Fronting and managing the Mainland China and Taiwan market, you will be managing the client account end-to-end sales lifecycle, by renewing, expanding, and converting the service relationships our clients have with their existing customer base through upselling and cross-selling sales cycle.
As part of our organization’s growth, this is a permanent position based in Dalian office where you will be the trusted advisor to the clients, call upon existing client customers to assess areas of opportunity, review current service contracts, identify pain points, execute portfolio, and budget planning, and offer comprehensive solutions when applicable.
Successful candidates are independent and results-driven individuals that are excited to drive success through persuasion process and explore various sales channels to improve sales performance. You would be comfortable in managing ambiguity situation and manage complex, deep relationships to help the customer to uncover some challenges while setting in place new processes and workflows. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
Competencies
- Bachelor’s Degree is preferred.
- 2-3 years of account management/ consultative-based sales experience managing Small Medium Business or Enterprise portfolio.
- Candidates with excellent command of Chinese and English language and/or cultural nuisance are encouraged to apply for this role as it requires business language liaison. Based in Dalian office, you will provide renewal selling services or solutions to a dedicated territory in Mainland China and Taiwan.
- Experience with high-volume calling with proven track record of sales or account management in engineering/ manufacturing industry.
- Experience with customer experience and sales, able to listen and respond to consumer needs, effectively communicate features and benefits of highly innovative products to customers.
- Enthusiasm for new technology, demonstrate ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer.
- Aptitude to learn and optimize new technology with prior experience in utilizing Client Relationship Management tool, i.e. Salesforce, SAP etc.
- Advanced problem solving and analytical skill, demonstrate ability to multi-task and make timely and sound decisions under conditions of uncertainty or limited data.
- Agility to manage ambiguous and complex situations, while maintaining good rapport with customers.
Location:
CHN Dalian - 18 Software Park
Language Requirements:
Chinese (Required), English (Required)
Time Type:
Full time
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