Job Title:
CX Technology Manager/Technical Project Manager
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Hybrid
As a consulting agency with a creative positioning and growth, Catalyst EMEA is looking for its future CX Technology Manager/Technical Project Manager to support it in its development. The future CX Tech Manager will be a technical project manager for Catalyst's client but also as a manager in charge of business development in your area i.e. CX tech project. As part of our team, you will report to our Head of consulting from France.
Missions
- Integrate the management team of Catalyst France and thereby contribute to our vision, strategy and development.
- Manage the technical parts of responses to your customers' RFPs and potentially new RFPs received (macro technical architecture, recommendations for technologies/possible market solutions, costings)
- Pilot the Customer and technical transformation projects that we perform for our customers.
- Help our customers to define their technical infrastructure and make the right technical choices
- Manage and nurture client relationships [build loyalty and develop the customer portfolio]
- Definition and redesign of Customer strategy
- Definition and optimization of omnichannel customer journeys
- Audit of the Customer Experience IT infrastructure and design of a new IT ecosystem
- Selfcarization / automation of their relational systems
- Support for the opening of new relational channels and deployment of these solutions
- Design and complete transformation programs
- Improve operational models (optimization of productivity, optimization of commercial performance,…)
- Redesign / optimization of commercial acquisition systems
- Implement "Voice of the Customer" program
- Contribute to our business development actions:
- Prospecting: identification of targets, exploratory meetings, management and drafting of commercial proposals.
- Loyalty and development of the customer portfolio
- Participate in actions to develop the notoriety of the firm
- Monitor and help develop our consultants (recruitment, managerial development of skills)
Your profile
- Graduate of a Bac +5 from a major business school with 6+ years of experience in a management/strategy consulting firm, a Global System Integrator, and/or in Big 4 firms.
- Experience in customer experience topics (strategy/operations).
- Audacity, desire to participate in an intrapreneurial adventure, within a solid, recognized and growing group
- Implement and lead our clients' customer transformation projects
- Build relations of trust with our customers (CxO level) and our internal interlocutors within Concentrix
- Team management: recruiting, guiding our talents to ensure the fulfillment and development of everyone.
- Advanced French and English skills
Why us ?
- A firm on a human scale, within a large growing group. Belonging to a managerial collective, and therefore a great involvement in our strategy and development.
- A great variety in the missions carried out (sector, type of company, themes)
- Great autonomy in the conduct of missions and development actions of the firm
- A close-knit team of experienced consultants and positive team spirit.
- Numerous development prospects, in France and internationally, in all the businesses of the Group.
More to know :
- The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
- Access to a gym, restaurant ticket card
- Telework agreement 2 days a week
Location:
FRA Paris - 3 rue d'Heliopolis
Language Requirements:
Time Type:
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