Job Title:
Director, Service Delivery (f/m/d)
Job Description
Become our new Director, Service Delivery (f/m/d)!
In this role you will travel and see a lot - the world, our Concentrix locations, different markets and the services we excel for our client's accounts. Bring in your proven experience and thought leadership in our fast-paced and fascinating industry to take charge and shape our successful relationship with a global leader in online retail. This is your moment to join this exciting journey!
We'd love to see you joining as soon as possible, so please don't forget to communicate your first possible starting date to us. Thank you for uploading your documents in English.
Is this role a match to your profile? You are recognized as an external thought leader within strategic function or discipline. In this role, you influence the strategy to address internal or external business and regulatory issues. Proactively identify, define, and solve the most complex problems that impact the management and direction of the business. You will significantly influence functional strategy; may participate in the development of the product or division strategy. This position leads multidisciplinary projects or initiatives.
As our Director, Service Delivery (f/m/d), you will:
Maintain client satisfaction, client communication, and the overall management of the client relationship
Partner with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business
Deliver the targeted financial results of the program
Analyse data to accurately forecast and manage operational performance, financial results, and resource requirements
Oversee all contracts associated with customer and third party vendors. This includes negotiating contract terms for the customer & third party vendors as appropriate, managing executed contracts, and tracking milestones and financial commitments
Lead integration of a cross-business/cross-functional organization into a seamless team that is united to deliver the client’s solution
Assesse resource costs, utilization, assumptions during budget/business planning cycle and develop resource management and staffing plan for program(s)
Direct effective communication throughout the organization at all levels and across all facets of the business
Work closely with sales to identify additional revenue opportunities with current clients
Your successful candidate profile does include:
Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates
English proficiency at the C1 level is necessary for communicating with your international stakeholders, internally and externally
Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact
Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity
Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices
External Thought Leader with proven ability to significantly influence
Exceptional ability to comprehend, analyse, and interpret
Experience within Retail sector
Telemarketing experience both inbound and outbound
Willingness to travel extensively to various countries.
A layer of Account Management experience is desirable but not essential
Your benefits will be:
You take on responsible tasks with a high degree of design freedom in an international work environment.
You can expect an open and motivated team that is eager to warmly welcome you at Concentrix on a first-name basis.
Our team events accompany you throughout the year.
Keep growing! Make use of our internal training and career opportunities – worldwide!
You will receive performance-oriented compensation linked to our jointly achieved business results.
Save with various online shopping discounts specifically for Concentrix employees. Exclusive discounts in many online shops sweeten every shopping trip for you. Explore technology products, fashion, travel, concerts, home accessories, and much more.
With our 20% employer contribution to the company pension plan, you receive additional security in retirement.
Benefit from our employee stock purchase plan: invest in the success of Concentrix and be a part of our growth.
We make tax benefits even more appetizing - With your submitted meal vouchers and public transport tickets, you get more net from your gross.
With our discounted job ticket, you can also travel safely and sustainably on public transport.
Prefer to go by yourself? - Lease your new bike for 36 months with Concentrix!
Join the Urban Sports Club for a flexible, discounted subscription that suits your lifestyle, offering activities like swimming, climbing, boxing, or yoga.
Talk to us! We believe that mental health is an important issue and care for each other.
Advocate for your passion in our Game-Changer Resource Groups: Network of Women, Black Professionals Network, PRIDE (LGBTQ+), Ability (Persons with Disabilities), Dynamic (People with Neurodiversity), Women in Tech, #OneEarthConcentrix, Hola (Hispanic Latino Network), or in the Military Veteran Network.
Are worries burdening you? Do you have legal or financial questions? Our Employee Assist Program offers you confidential support from professionals, anywhere, anytime, even for your loved ones.
The people here are diverse – just as are the projects and locations! Discover more benefits when you start with the Concentrix Family!
We grow together as part of a globally leading company with all its advantages and thus support the best brands in the world – today and into the future. We are Concentrix!
Are you looking for a company with internationality and heart? Then become part of a great team and apply directly online at https://jobs.concentrix.com - here you will also find more exciting information about your new employer.
Do you have any questions about our vacancy? Recruiter Jutta Pralle-Schröder, will be happy to answer them via jutta.pralle@concentrix.com.
We look forward to receiving your application so that we can welcome you to our team soon!
#LIREMOTE
#EMEACNX
#CNXEMEA
Location:
DEU Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
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