Associate, People Solutions Center

Job Title:

Associate, People Solutions Center

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a detail-oriented and organized Payroll and Administrative Associate to manage the consolidation of all types of Leave of Absence (LOA) payments and support administrative processes, including contract changes and related HR tasks. This position plays a crucial role in ensuring timely and accurate payroll processing while supporting HR compliance and administrative functions. Will oversee administrative processes (Audit of documentation for New Hires, Review of requests for “libranzas”, ARL contributions, Management of registration of trainees in SENA among the generalities). May give service either by chat, phone, or e-mail.

Able to present data through tools such as Power BI or advanced Excel.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Responsibilities

• Oversee administrative processes (Audit of documentation for New Hires, Review of requests for “libranzas”, ARL contributions, Management of registration of trainees in SENA among the generalities).
• Provide an excellent customer service experience to the employees/leaders reaching out to the People Solutions Center.
• Analyze the concerns and the root cause of the issues.
• Conduct audits of the different processes being carried out, find and resolve any findings found.
• Address the situation to grant the correct closure.
• Partner with local teams to ensure an adequate treatment of the inquiry.
• Keep metrics and record of the different processes performed to ensure a right service.
• Consolidate and submit accurate Leave of Absence (LOA) payment data to payroll for all employees in Colombia, ensuring compliance with company policies and local labor laws.
• Coordinate with various departments to gather required information related to LOA, such as employee status, leave types, and duration.
• Handle administrative processes related to contract changes, employee status updates, and other HR procedures.
• Work closely with HR and payroll teams to ensure seamless integration of LOA data into the payroll system.
• Manage escalations that, due to the level of complexity of the process, may need to be escalated to other Areas of the organization depending on the situation.
• Handle routine self-audits to verify all the information.
• Organize and participate in team coordination meetings and training sessions.
• Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Proficiency in MS Office Suite (Excel, Word, Outlook)
• Bachelor’s degree in Human Resources, Administration, Accounting, or related field.
• Proven experience in payroll or HR administration, specifically with LOA processing.
• Experience with administrative processes (Audit of documentation for New Hires, Review of requests for “libranzas”, ARL contributions, Management of registration of trainees in SENA among the generalities).
• Strong knowledge of Colombian labor laws and payroll practices.
• Analytical mindset and problem-solving skills.
• Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload.
• Computer literate (Microsoft Office Suite and ability to learn other technology systems).
• Ability to handle sensitive information with discretion.
• Excellent verbal and written communication.
• Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
• Ability to manage multiple tasks.
• Consistent past performance on meeting SLAs and targets.

It will be a plus if you are:

• English is a plus.
• Entrepreneurial in Action.
• Be Agile, Be Adaptive.
• Be Great Together.
• Build Character, Grow People.
• Connect and Care.
• Dare to Imagine.
• Solution Mindset.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

• Office/home environment.
• Majority of time will be spent on feeding/reviewing the Information Systems and answering inquiries to employees and/or managers and running follow ups on the same.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

COL Bogota - Oficinas y terrazas de

Language Requirements:

English (Required)

Time Type:

Full time

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