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Your Responsibilities:
Be the 1st point of contact for premium travel inquiries of customers.
Advise partners on flights, products, online services, payment methods, membership programs etc.
Help in purchasing airline tickets and handling different payment methods.
Support customers with travel difficulties.
Assist passengers via calls /chat.
Foster enduring relationships with customers for building trust.
Our requirements:
Fluent in written and spoken Finnish (C1 level) and English (B2 level)
Naturally helpful and collaborative spirit.
Enthusiastic, patient, and open-minded.
Active listener and able to communicate clearly and with ease.
Sharp eye for accuracy and precision.
Highly organized.
Available to work from our office in Warsaw.
What we offer:
Work for the largest, well-known Nordic 5-star airline - SAS.
Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
Embrace an international and diverse work environment that broadens your horizons.
Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
Work in a modern office located in the heart of Warsaw.