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Our Story
Building a business based on a strong foundation of culture and values.
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world.
Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands for which we seamlessly design, build, and run the total experience, at scale, across the entire enterprise.
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Benefits of Working at Concentrix
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Here’s what life is really like with us
As a Sr. Trainer, I’ve learned to effectively manage and guide a team, which has been a valuable growth experience. Each training class presents new challenges, as I work with individuals from diverse backgrounds. The company’s supportive culture encourages my personal growth, and I’m excited to continue moving up, leveraging the skills I’ve developed to take on more management responsibilities.
I joined Concentrix in 2013 as a frontline game-changer, advancing through Operations and then to Talent Acquisition. Concentrix’s wealth of resources, including training and development programs, have enabled me to grow my career in a healthy, organic manner. Our vibrant culture and supportive community have also been crucial to my progress. The opportunities here are limitless, and I’m excited to continue on my journey at Concentrix.
I began my Concentrix career in 1998, first as a frontline game-changer, then a Team Leader, a Trainer, and finally a Training Manager. I’ve even been recognized as a member of the President’s Club with a trip to Costa Rica! Living our company culture is effortless for me as it’s who I am both personally and professionally…and “championing our people” is something I’m just so passionate about.
Frequently Asked Questions (FAQs)
What is the company’s vision?
Our vision is our North Star. Our vision is to be the greatest customer engagement company in the world, rich in diversity and talent — powered by creativity and technology.
What are the company’s culture beliefs?
We achieve our vision by living our culture every day. Our culture beliefs are more than what you can see on our website or in our hallways. These are words that our people live by, and they guide our decisions daily. Our culture is… simply a shared way of doing something with passion.
Our culture
We are not here for the status quo!
We are changing the game in the pursuit of excellence.
We are fighting for better brand experiences.
Championing our people.
Acting with integrity. Collaborating constructively.
Always with examplary character!
We win only when our clients win.
We are One Team, One Company.
What is the company’s promise? How is the promise lived out on a daily basis?
To challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond WOW.
Five simple ideas guide us every day:
Doing right DNA
Game-changing mindset
Technology for good
The power of one
Global presence, local relevance
To learn more, visit https://www.concentrix.com/our-promise/
What is an EVP or employee value proposition?
The Employee Value Proposition is the value we provide our people as a reward for their talent and contribution to our business. The EVP contains competitive, differentiated, and unique elements and is a practical implementation of the employer’s vision and brand in tangible and intangible value for the employees. Pay, benefits, and career development are common examples of an EVP, but technology, remote or hybrid work, and flexibility are equally important for our people.
What is it like working at Concentrix?
Our goal for our people is for them to feel valued and recognized. Together, we strive to create a positive environment. On a regular day as a game-changer, you might grab a coffee with a colleague, solve a client’s biggest challenge, learn a new skill through the company’s training opportunities, or celebrate your team’s wins.
How does Concentrix support employees’ well-being?
How do you feel? It’s a simple question. But it’s not always a simple answer. We get it and we’ve got you covered. It’s everything from mental health-trained team members to confidential programs and apps that help you manage your wellbeing. Sometimes happiness takes work. And we want you to have every ounce of support you need to feel good inside and out.
What is Concentrix’s approach to feedback and transparency?
Concentrix values and encourages feedback in the workplace. We focus on promoting transparency among our teams, and we strive to create an authentic environment where everyone’s contribution and suggestions are welcome and appreciated.
What are you looking for in a potential candidate?
We are not looking for perfect people; we just aim to be the right team for you. We are a global community of game-changers from diverse backgrounds, so every one of us brings a unique value from students to parents and from entry-level to executive professionals. We believe in everyone’s potential, so that’s why we are sometimes flexible with the job requirements as long as you share our values.
Will I be working in a contact center?
At Concentrix, whether you’re a Customer Service Representative, Team Leader, Operations Manager, or CEO, you will work in our modern customer experience center facilities or from home alongside game-changers who are just as passionate about total experience as you.
What should I expect of my work in a customer experience center?
Working at a customer experience center is both a rewarding and challenging experience. From Customer Service Representatives to Project Managers and Support Functions, a job in a site location requires creative and analytical thinking to solve problems. Although it will all depend on the role and level of experience, your responsibilities revolve around adding value to our clients and their customers. The hard and soft skills you acquire can help you forge a career path in General Management & Leadership, HR & Recruitment, Operations, Marketing & Communications, Finance, and many more.
What is Think Human Foundation?
The Think Human Foundation is an endowment fund created in 2019. It supports non-profits where Concentrix operates to empower communities. For more information on our initiatives, please visit our Think Human Foundation website.
What does ESG stand for?
At Concentrix, Environmental, Social, and Governance (ESG) refers to our sustainable and ethical corporate practices. This is our way to ensure accountability and manage our corporation’s impact, such as carbon footprint reduction, impact hiring, women in leadership, and philanthropy. For more information on our initiatives and achievements, please take a look at our ESG page.
What is impact sourcing?
Impact sourcing is the practice by which companies hire and provide career development opportunities to individuals from marginalized communities. This is more than a Corporate Social Responsibility initiative and rather a business model that can help organizations meet and exceed their quality and staffing objectives. By employing people who have limited opportunities, often from low-income areas, companies can contribute to the well-being of their businesses, people, and local communities. Concentrix is a strong advocate for diversity and inclusion and welcomes employees from all walks of life.
How can I donate to the Think Human Foundation?
We appreciate your interest in making a donation and supporting our initiatives. Your contribution helps us to extend our programs to more unprivileged workers and, therefore, gift them a second chance at a working future. We have designed a quick, secure, and seamless online donation process. You first select in which country you’d like us to support NGOs. Then you make a one-off or monthly (recurrent) payment. If you wish to donate or just spread the word, please visit our Think Human Foundation website.
Does Concentrix support or work with NGOs?
Through our Think Human Foundation, Concentrix works closely with NGOs from a wide range of countries. For more details, we invite you to discover our associations and initiatives.
What is Concentrix’ Inclusion & Belonging Philosophy?
At Concentrix, we have a long history of intentionally building teams that are rich in talent and represent the diversity of thought, experiences, and perspectives of the communities in which we operate. We have always believed that embracing varied identities, perspectives, beliefs, lifestyles, backgrounds, and socioeconomics is essential, and we remain committed to finding, promoting, and retaining a diverse workforce. We also believe everyone deserves to be treated with respect, transparency, and support, regardless of who they are where they come from.
What is the difference between Inclusion and Belonging?
Inclusion goes beyond merely ensuring everyone has a seat at the table. It means proactively welcoming diverse viewpoints and making sure every voice is heard. It is the intentional act of creating a space where everyone feels welcomed and empowered. Yes, it requires discussions and putting oneself in other’s shoes. But that’s how the collaborative magic of innovation happens! Everyone should feel encouraged to share their unique ideas and contributions.
Belonging reflects our commitment to establishing a deep emotional connection among game-changers, built on trust and mutual respect. It’s about fostering a community where everyone is appreciated for who they are, beyond just their roles. By focusing on this, we aim to cultivate a supportive atmosphere that nurtures engagement, role modelling, growth, satisfaction and retention, where everyone can be their authentic self.