Senior Analyst, Client Success Management

Key Job Functions:

Survey Design and Project Management

* Develops survey instruments, leveraging established materials and custom enhancements

* Performs quality control functions, ensuring minimal/no errors
* Effectively manages projects through all phases, including initial launch

* Collaborates effectively with project team members across functions

Client Servicing

* Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders through all phases

* Provides support to more senior team members on complex programs

* Contributes to best practice development and download of best practices to clients
 

* Complete all assigned, mandatory training within the timeframe provided

* Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports