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Summary

The Sr Tech Spt It Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Description

Coordinates as smart hands with different portfolio and engineering workgroups

Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs backup for the onsite servers

Candidate Profile

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred

• Strong communication skills, both written and verbal

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Proficient in Microsoft Office

Career Framework Role

Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.